SGNS Techno LLP (“SGNS Techno”, “we”, “us” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain and protect personal data when you visit https://sgnstechno.com/ (the “Website”), submit an enquiry, download a catalogue, communicate with us, or otherwise interact with our Website and services.
This Policy should be read together with our Terms and Conditions and any specific privacy notice or consent presented when information is collected.
1. Who We Are
SGNS Techno LLP is an authorised distributor and systems integrator for professional audio, video, surveillance, stage-lighting, connectivity and related technologies in India. For personal data processed through this Website, SGNS Techno LLP is the entity responsible for determining why and how such data is processed.
2. Personal Data We Collect
Information You Provide
When you contact us or submit a form, we may collect:
• your name;
• email address;
• mobile or telephone number;
• company name, job title or business details, if provided;
• project requirements, product interests and the content of your message; and
• any other information you voluntarily share with us.
Information Collected Automatically
When you use the Website, certain technical information may be collected automatically by our hosting, security, analytics or similar service providers, such as:
• IP address and approximate location derived from it;
• browser type, device type, operating system and language;
• pages visited, referring page, date and time of access, and interaction data;
• server logs, error records and security events; and
• cookie identifiers and similar technical information, where applicable.
3. How We Use Personal Data
We may use personal data to:
• respond to enquiries, requests for quotations and product or service questions;
• understand project requirements and recommend suitable products or solutions;
• prepare quotations, proposals, orders, invoices and related business communications;
• provide integration, installation, warranty or after-sales support;
• operate, maintain, secure and improve the Website;
• measure Website performance and understand how visitors use it;
• prevent fraud, misuse, cyber incidents and other unlawful activity;
• maintain business, tax, accounting, warranty and legal records;
• send product, company or marketing updates where you have requested them or where otherwise permitted by law, with an option to opt out; and
• comply with applicable laws, legal processes and regulatory requirements.
4. Legal Basis and Consent
We process personal data for lawful purposes, including where you have provided consent, where you voluntarily provide information for us to respond to a request or take steps connected with a potential or existing business relationship, where processing is necessary to perform a contract, where we must comply with law, or where another lawful basis or legitimate use is available under applicable Indian law.
Where processing is based on consent, you may withdraw that consent by contacting us. Withdrawal will not affect processing already carried out lawfully and may not prevent processing that is required for a contract, legal obligation or other lawful purpose.
5. Cookies and Similar Technologies
The Website may use essential cookies or similar technologies needed for security, functionality and performance. It may also use analytics or third-party embedded services that set their own cookies. Where required, we will seek your choice through a cookie banner or similar mechanism. You can control cookies through your browser settings, although disabling some cookies may affect Website functionality.
6. How We Share Personal Data
We do not sell or rent personal data. We may share it only as reasonably necessary with:
• hosting, website maintenance, email, analytics, security, customer-support and other technology service providers;
• manufacturers, authorised service centres, distributors, logistics providers, installers, consultants or project partners where necessary to respond to your request or fulfil a transaction;
• professional advisers such as accountants, auditors, insurers and legal advisers;
• government, regulatory, judicial or law-enforcement authorities where required by law or valid legal process; and
• a successor or relevant party in connection with a merger, restructuring, financing, acquisition or transfer of all or part of our business, subject to appropriate safeguards.
Service providers are expected to use personal data only for authorised purposes and to protect it appropriately.
7. Third-Party Services and Links
The Website may link to or integrate third-party services such as Google Maps, social-media platforms, brand websites and WhatsApp. If you use these services, the third party may collect information directly from you according to its own privacy policy. SGNS Techno does not control third-party privacy practices, and you should review their policies before providing information.
8. International Data Transfers
Some service providers may process or store data outside India. Where personal data is transferred across borders, we will take reasonable steps to ensure that the transfer is lawful and that appropriate contractual, technical or organisational safeguards are used, subject to restrictions notified under applicable Indian law.
9. Data Retention
We retain personal data only for as long as reasonably necessary for the purpose for which it was collected, to maintain business and service records, to resolve disputes, to enforce agreements, or to meet legal, tax, accounting, warranty and regulatory requirements. When data is no longer required, we will take reasonable steps to delete, anonymise or securely dispose of it, unless continued retention is required or permitted by law.
10. Data Security
We use reasonable technical, organisational and administrative safeguards designed to protect personal data against unauthorised access, alteration, disclosure, loss or misuse. However, no internet transmission or storage system is completely secure, and we cannot guarantee absolute security. You should avoid sending confidential, sensitive or payment information through general Website enquiry forms unless specifically requested through an approved secure channel.
11. Your Rights
Subject to applicable law and relevant exemptions, you may have the right to:
• request information about or access to personal data we process about you;
• request correction, completion or updating of inaccurate or incomplete data;
• request erasure of data that is no longer required or is being processed based on consent, where legally applicable;
• withdraw consent where consent is the basis of processing;
• raise a grievance concerning our handling of your personal data; and
• nominate another individual to exercise applicable rights in the event of death or incapacity, where provided by law.
To exercise a right, email sachin@sgnstechno.com with sufficient information for us to identify you and understand the request. We may verify your identity before acting and may retain information where required by law or for legitimate legal claims.
12. Children’s Privacy
The Website and our business services are not directed to children under 18 years of age, and we do not knowingly seek to collect their personal data. If you believe that a child has provided personal data to us, please contact us so that we can take appropriate action. Where the processing of a child’s personal data is required, we will obtain verifiable consent from a parent or lawful guardian as required by applicable law.
13. Marketing Communications
If you receive promotional emails or messages from us, you may opt out by using the unsubscribe method provided in the communication or by contacting us. We may still send non-promotional communications relating to enquiries, quotations, orders, projects, warranties or legal matters.
14. Grievance Redressal and Contact
For privacy questions, requests or grievances, contact:
Privacy Contact / Grievance Officer
SGNS TECHNO LLP
Shop No. 5, Kailash Hills Market, East of Kailash, New Delhi, Delhi 110065, India
Email: sachin@sgnstechno.com
Phone: +91 93100 85559
Please include your name, contact details, the nature of your request or grievance, and any relevant supporting information. We will review and respond within a reasonable period in accordance with applicable law.
15. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices, services, technology or legal obligations. The updated version will be posted on the Website with a revised effective date. We encourage you to review this page periodically.